Shipping policy
Shipping Policy
Last updated: August 12, 2026
Lakehood is an online ecommerce retailer. Many of our apparel and accessory products are made to order and produced after a customer places an order.
We work with third-party production and fulfillment providers, including Printful, to produce, package, and ship certain Lakehood products directly to customers.
Some Lakehood products may be fulfilled separately by Lakehood or another fulfillment provider.
This policy explains how processing, shipping, delivery, tracking, and shipping-related issues are handled.
Order Processing and Production
Most made-to-order Lakehood apparel and accessories require approximately 2–5 business days for production and processing before shipment.
Processing time is separate from shipping transit time.
Certain products may require a different production or processing period. If a product has a different expected processing time, the information provided on that product page or during checkout applies to that product.
Business days generally exclude weekends and major holidays.
Production times are estimates and may occasionally be affected by:
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Order volume
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Product availability
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Fulfillment capacity
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Holidays
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Production issues
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Other circumstances outside our reasonable control
U.S. Shipping Time
After fulfillment is complete and an order has shipped, most U.S. orders typically arrive within approximately 3–7 business days.
For a typical made-to-order apparel purchase, this means the total period from order placement through delivery will generally include:
Production and processing: approximately 2–5 business days
plus
Shipping transit: approximately 3–7 business days
These timeframes are estimates and are not guaranteed delivery dates.
Certain products may have different production or delivery timelines. When a product page or checkout provides a different product-specific estimate, that estimate should be used for that product.
Shipping Costs
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
The shipping amount shown at checkout is the amount applicable to the order based on the products, shipping destination, available shipping services, and any applicable promotions.
Fulfillment Locations
Lakehood does not operate a public retail storefront.
Because we use production and fulfillment partners, an order may be produced and shipped from different fulfillment facilities depending on:
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Product availability
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Product type
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Customer destination
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Fulfillment capacity
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Production requirements
As a result, Lakehood products do not necessarily ship from a single geographic location.
The use of a third-party fulfillment facility does not change the fact that your purchase is from Lakehood.
For customer service regarding a Lakehood purchase, contact Lakehood rather than contacting a production facility directly.
Split Shipments
If an order contains multiple products, the products may occasionally be produced at different facilities or completed at different times.
As a result, a single order may arrive in more than one shipment.
When available, separate tracking information will be provided for individual shipments.
Receiving one portion of an order does not necessarily mean that another item is missing.
Order Tracking
When tracking information becomes available, a shipping confirmation or tracking notification will generally be sent to the email address associated with the order.
Please allow time for carrier tracking systems to update after a shipping label is created.
Shipping Delays
Production and shipping estimates may be affected by circumstances outside Lakehood's direct control, including:
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Carrier delays
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Severe weather
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Holidays
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High order volume
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Transportation interruptions
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Fulfillment-center delays
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Incorrect customer address information
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Product availability issues
If a significant issue affects your order, contact Lakehood and we will review the available information.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting an order.
If you discover an address error after placing an order, contact:
as soon as possible.
Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed once an order has entered production or shipment.
If a package cannot be delivered or is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping or replacement charges may apply.
Lost Packages
If tracking information indicates that an order has not arrived within the expected delivery period, contact Lakehood.
Please include your order number.
Claims concerning packages believed to be lost in transit should be submitted no later than 30 days after the estimated delivery date.
Lakehood will review available tracking information and, when appropriate, work with the applicable carrier or fulfillment provider to determine the appropriate resolution.
Packages Marked Delivered
If tracking indicates that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and any carrier delivery notes.
If the package still cannot be located, contact Lakehood so we can help review the shipment information.
Lakehood cannot guarantee reimbursement for packages that are correctly delivered by the carrier and subsequently lost or stolen.
Damaged Products
If your product arrives damaged, defective, or incorrect, contact Lakehood according to our Refund, Return & Replacement Policy.
Do not return a damaged product directly to the shipping carrier or fulfillment facility unless instructed to do so by Lakehood.
Order Changes
If you need to change information associated with an order, contact Lakehood as soon as possible.
Because many products are produced on demand, changes cannot be guaranteed after production begins.
Questions About Shipping
For questions regarding shipping or an existing order, contact:
Lakehood
Email: team@thelakehood.com
Phone: 952-999-1493
Website: thelakehood.com
Please include your order number when contacting us about an existing order.