Refund policy
Because each Lakehood product is made specifically for you when your order is placed, we do not accept returns or exchanges for incorrect sizing, color selection, buyer’s remorse, or a change of mind.
Please review the product description and size chart carefully before placing your order.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. Please contact us within 30 days of receiving your order if your item:
- Arrives damaged
- Has a manufacturing or printing defect
- Is materially different from the product ordered
- Is the wrong product or size due to a fulfillment error
Email thelakehood@gmail.com with:
- Your order number
- A description of the issue
- Clear photographs showing the item and the problem
Once the issue has been reviewed and approved, we will provide a replacement or refund at no additional cost. You generally will not be required to return a damaged or defective product unless we specifically request it.
Minor variations in color, print placement, or appearance may occur because of differences in production methods, garment materials, lighting, and screen displays. These normal variations are not considered defects.
Sizing Issues
Lakehood does not offer returns, refunds, or exchanges when the customer orders the wrong size. Each item is produced on demand, so returned products cannot be restocked and resold.
Please use the size chart included on the product page before ordering. Contact us before placing your order if you need help selecting a size.
Order Changes and Cancellations
Orders enter production shortly after they are submitted. We cannot guarantee that an order can be changed or canceled after it has been placed.
Contact us immediately at thelakehood@gmail.com if you need to request a change or cancellation. If production has not started, we may be able to make the requested change. Once production begins, the order cannot be changed or canceled.
Lost Packages
Please contact us if your order has not arrived within the expected delivery window shown in your tracking information.
Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date. We will review the tracking information and work with our fulfillment provider to determine whether a replacement or refund is appropriate.
Lakehood is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. However, please contact us and we will assist you with reviewing the available tracking information.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping the order.
Refunds
Approved refunds are issued to the original payment method. Processing times vary depending on the customer’s bank or payment provider.
Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or lost because of an error by Lakehood or its fulfillment provider.
Contact Us
For questions about an order, contact:
Lakehood
Email: thelakehood@gmail.com
Please include your order number when contacting us.