Refund, Return & Replacement Policy

Last updated: August 12, 2026

Lakehood sells apparel, accessories, and other products online. Many of our products are made to order specifically after a customer places an order and are produced through third-party production and fulfillment partners, including Printful.

Because of this made-to-order model, our return policy differs from that of a traditional retailer that maintains finished inventory.

Please review this policy carefully before placing an order.

Returns and Exchanges for Change of Mind

Unless a particular product page expressly states otherwise, Lakehood does not accept returns or exchanges for buyer's remorse or change of mind on made-to-order products.

This includes returns or exchanges requested because:

• You changed your mind after ordering

• You no longer want the item

• You selected the wrong color

• You selected the wrong size

• You prefer a different product or design

• You no longer need the product

Because made-to-order merchandise is produced specifically after an order is submitted, it generally cannot simply be returned to Lakehood and placed back into finished inventory for resale.

This restriction does not apply when an item is damaged, defective, materially incorrect, or otherwise qualifies for resolution under the sections below.

Sizing

Customers are responsible for selecting the correct size before completing an order.

Please review the available sizing information for the product before purchasing.

If you have a sizing question, contact Lakehood before placing your order.

An incorrectly selected size does not qualify for a return, refund, or exchange unless the incorrect size was sent because of an error by Lakehood or our fulfillment provider.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, contains a manufacturing or printing defect, or is materially different from what you ordered, please contact Lakehood within 30 days of receiving the product.

Examples may include:

• Product damaged upon arrival

• Manufacturing defect

• Significant printing defect

• Wrong product received

• Wrong design received

• Wrong size or color received because of a fulfillment error

• Missing item from the shipment

Contact:

team@thelakehood.com

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the product and issue

• Photographs of packaging when relevant

We will review the issue and, when the claim is approved, provide an appropriate resolution such as a replacement or refund at no additional product cost to the customer.

The appropriate resolution may depend on the circumstances of the order and the nature of the issue.

Normal Product Variations

Certain minor differences may occur as a normal result of garment manufacturing, printing, embroidery, screen displays, photography, or on-demand production.

These may include slight variations in:

• Color

• Print placement

• Print size

• Garment dimensions

• Material appearance

A minor variation that does not materially affect the product is not necessarily considered a defect.

If you believe the variation is substantial, contact us with photographs and we will review it.

Do I Need to Return a Defective Product?

In many cases, a damaged, defective, or incorrectly fulfilled product will not need to be physically returned.

Do not ship a product back to Lakehood, Printful, or another fulfillment facility unless Lakehood specifically provides return instructions.

If a physical return is required as part of an approved claim, Lakehood will provide the appropriate instructions.

Order Changes and Cancellations

Many Lakehood products enter production shortly after an order is placed.

If you need to change or cancel an order, contact us as soon as possible at:

team@thelakehood.com

Include your order number and requested change.

We will attempt to accommodate the request if production has not begun, but we cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has entered production, it generally cannot be canceled or modified.

Lost Packages

If tracking information indicates that your package has not arrived within the expected delivery period, contact us.

Claims concerning packages that appear to have been lost in transit should be submitted to Lakehood no later than 30 days after the estimated delivery date.

We will review available tracking information and, when appropriate, work with the carrier or fulfillment provider to determine the appropriate resolution.

Depending on the circumstances, an approved lost-package claim may result in a replacement or refund.

Packages Marked Delivered

If a carrier marks a package as delivered but you cannot locate it, first:

• Check the delivery area

• Check with household members

• Check with neighbors where appropriate

• Review tracking details for delivery notes

• Contact the carrier when appropriate

Then contact Lakehood if you still cannot locate the package.

We will help review the available shipment information.

Lakehood cannot guarantee reimbursement for theft or loss that occurs after a carrier has correctly delivered a package to the address provided by the customer.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you discover an error, contact Lakehood immediately.

We cannot guarantee that an address can be changed once an order enters production or shipment.

If an order cannot be delivered or is returned because the customer supplied an incorrect, incomplete, or undeliverable address, additional shipping or replacement charges may apply.

Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

After Lakehood processes the refund, the time required for it to appear in your account depends on your bank, card issuer, or payment provider.

Shipping charges are generally nonrefundable unless the refund results from an error attributable to Lakehood or its fulfillment provider, or unless otherwise required by applicable law.

Sale and Promotional Products

Sale pricing or promotional pricing does not eliminate a customer's right to contact Lakehood regarding a damaged, defective, incorrect, or lost product.

Unless otherwise expressly stated, the same made-to-order return restrictions described in this policy apply to discounted products.

Consumer Rights

Nothing in this policy is intended to limit rights that cannot lawfully be limited or waived under applicable consumer-protection laws.

Contact Us

Questions regarding returns, refunds, replacements, cancellations, or order problems should be directed to:

Lakehood
Email: team@thelakehood.com
Phone: 952-999-1493
Website: thelakehood.com

Please include your order number when contacting us about an existing order.